NZXT Gaming PC
NZXT

Case Study

NZXT Enhances Customer Experiences with Viewabo

What’s Inside?

NZXT (www.nzxt.com) is a computer hardware manufacturer based in Los Angeles, California. Founded in 2004, the company aims to bring outstanding PC gaming equipment to discerning gamers. In 2017, NZXT launched its computer- building service BLD. With BLD, customers can answer a few questions about their gaming habits and preferences and get an optimized, pre-assembled machine delivered to their door.

BLD by NZXT (www.letsbld.com) was delivering on its promise to provide customers with optimized pre-built gaming machines. However, BLD’s success highlighted some shortcomings of traditional customer support methods. To create outstanding customer experiences across the board, the NZXT team needed to cut down on lengthy service calls, customer frustration, and unnecessary returns.

Adding Viewabo to the customer support team’s toolkit empowered agents to quickly and accurately solve customer issues while providing memorable customer interactions with a personal touch.

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